FAQ

FAQ – Frequently Asked Questions

What types of jewelry do you offer?

At Bijoux Promo, we offer a wide range of jewelry, including necklaces, bracelets, earrings and sets, suitable for all occasions and styles.

All our jewelry is made exclusively of copper and silver in order to minimize the risk of allergies.

Our jewelry is fresh water resistant and we do not recommend wearing it in sea water.

How can I place an order?

You can order directly on our site by adding the items of your choice to your cart and following the payment instructions.

What payment methods are accepted?

We accept payments by credit card, debit card, PayPal and other secure payment options.

Do you ship internationally?

Yes, we ship our jewelry worldwide. Shipping costs vary depending on the destination.

What are the delivery times?

Delivery times depend on your location. Typically, domestic orders are delivered within 6-8 business days and international orders within 7-12 business days.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order online.

Can I return an item if I am not satisfied?

Of course! You have 30 days from the day you receive your order to return any item that you are not satisfied with. Please see our return policy for more details.

How can I contact customer service?

You can contact us via our contact form on the website, by email at mjewelscollection@hotmail.com. We are available and at your service 7 days a week, 24 hours a day.

Is your jewelry guaranteed?

Yes, all our jewelry is guaranteed against manufacturing defects. If you have a problem with any of our products, please contact us to arrange an exchange or refund.

How do I care for my jewelry purchased on bijouxpromo.fr?

To maintain the shine of your silver and copper jewelry purchased from our online store, nothing could be simpler:

All you need to do is rub your jewelry that has become dull over time with a toothbrush and toothpaste.

Then you just need to wipe them with a dry cloth.